Refund and Return Policy
At ComputerServicedHere.us, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or a service may not go as planned. Our Refund and Return Policy is designed to be fair, transparent, and easy to understand, ensuring a smooth and worry-free shopping experience for all our customers. Please read the following terms carefully before making a purchase or service request.
1. Return Policy for Products
We accept returns on most new, unopened products within 14 days of the original purchase date. To qualify for a return:
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The item must be in new, unused condition with all original packaging, accessories, manuals, and documentation.
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Proof of purchase (receipt or invoice) must be provided.
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The return must be authorized in advance by contacting our support team at support@computerservicedhere.us.
Non-returnable items include used consumables (e.g., ink or toner cartridges that have been opened), software, clearance items, and special orders. Items returned without original packaging or damaged due to customer misuse may be subject to a restocking fee or denial of refund.
2. Refund Policy
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original method of payment within 5–10 business days. Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective on arrival).
For orders canceled before shipping, a full refund will be provided. Orders already processed or shipped must go through the standard return process.
3. Service Refunds
We stand behind the quality of our technical services. If you are not satisfied with a repair, installation, or support service:
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Please contact us within 7 days of service completion.
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We will make reasonable efforts to correct the issue at no extra cost.
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Refunds on service fees are issued only if the issue cannot be resolved or if it resulted from a service error on our part.
4. Exchanges
If you received a defective or damaged item, we will gladly replace it. Please notify us within 3 days of delivery with photos and a description of the issue.
Contact Us
For any questions regarding refunds, returns, or exchanges, please contact our team:
📧 Email: support@computerservicedhere.us
🌐 Website: www.computerservicedhere.us
